Return & Refund Policy

We want you to be completely satisfied with your POKO LOKO purchases. Please review our policy below for information on returns and refunds:

1. Non-Returnable Items: Due to the nature of our products and their direct consumption, most items are non-returnable. This is to ensure the safety and hygiene of all our customers.

2. Returns and Refunds: We accept returns and offer refunds only in the following situations:

   • Incorrect Item Received: If you received a product different from the one you ordered.
   • Damaged Item Received: If the product arrived damaged or defective.

3. Required Proof: To initiate a return, please provide the following:

   • Clear Images/Videos: Visual evidence of the incorrect or damaged item.
   • Order Information: Your order number and details.
   • Contact: Reach out to our customer care team at care@dugaroverseas.com

4. Return Process:

   • Upon receiving your request and verifying the provided information, we will initiate a review.
   • Based on our findings, we will either:
     • Issue a full refund for the incorrect/damaged item(s).
     • Resend the correct item(s) to you.

Important Notes:

• Please initiate any return requests within 3 days of receiving your order.
• Returns are subject to our review and approval process.
• We reserve the right to refuse returns that do not meet the above criteria.

If you have any questions or concerns, please don't hesitate to contact our customer care team. We're here to help!